FREQUENTLY ASKED QUESTIONS
What coronavirus measures do you have in place?
All deliveries are made contact-free via Royal Mail. As a family business, we’re all in the same household. We also wear gloves and masks in the kitchen at all times, alongside adhering to the usual food hygiene standards.
Will these stay fresh if they’re posted?
Yes! We make your puff puff fresh for next-day dispatch. Each box also comes with reheating instructions, but please treat these as guidelines and reheat for longer depending on your preference.
When will my puff puff arrive?
Orders are sent via Royal Mail Tracked 24 or Special Delivery on Mondays and Wednesdays. For Tracked 24, please allow up to 3 days for your puff puff to arrive, particularly due to COVID-19 lockdown restrictions.
How long will my puff puff keep for?
Puff puff is best eaten on the day you receive your box, but you can definitely save some for your daily tea break. Some puff puff lovers have stored theirs for up to five days in the fridge. Just reheat for a little longer before tucking in.
How do I reheat these?
You can reheat your puff puff in an oven or microwave. Every box includes a card with reheating instructions. It’s totally dependent on your personal taste, so you can reheat for longer or shorter than our instructions state.
I want to order some puff puff as a gift. Can I add a message?
Yes! We’ll include a free handwritten message in every gift order. Just type your message in the box at checkout.
Are these vegan?
Yes, our puff puff is completely dairy and egg-free, but toppings such as Oreo Choc Drizzle, Nutella and Walnut, and Milo and Milk are not. All vegan options are labelled (VG).
Do you offer gluten-free options?
At the moment, we don’t offer gluten-free puff puff, but it’s something we’re working on so EVERYONE can enjoy puff puff. Bear with us – we have to make sure the gluten-free recipe is just as delicious as our regular recipe.
What about the nutritional information?
We’re hoping to work with a nutritionist to get this information for you. Do you know anyone who loves puff puff just as much as we do? Please recommend them!
Can I get more than two toppings in a mix and match box?
Yes! You can order a bespoke box which allows you to choose FOUR toppings in one box.
My postal order hasn’t arrived. Help!
Get in touch with us at email@example.com if your order hasn’t arrived four days after shipping.
What’s the best way to enjoy puff puff?
We love eating puff puff warm; by itself, with ice cream or whipped cream. You can also enjoy puff puff with a pint of beer, a glass of wine, or pretty much anything ;)