DELIVERY INFORMATION

TRACKED 24

Orders are sent on Mondays and Wednesdays via Royal Mail Tracked 24.

PLEASE NOTE: Royal Mail is currently experiencing delays due to COVID-19 lockdown restrictions which have caused staff shortages.

 

SPECIAL DELIVERY

You have the option to select Special Delivery Guaranteed by 4.00pm on Tuesday or Thursday at an additional cost at checkout. Please note that we cannot guarantee your order will in fact arrive on Tuesday or Thursday as we cannot predict Royal Mail's schedule.

Our puff puff keeps for up to five days, but you will have to reheat before tucking in. Read our FAQs for more information and get in touch with us if you haven’t received your puff puff three days after dispatch.

 

Please make sure that you or someone else is available to receive your order on the day of delivery. We cannot accept responsibility for incorrect address details or attempted deliveries made when no one is in.

 

If you're ordering a gift for someone, it's worth letting them know to expect a delivery. 

 

All boxes are made to order, so we do not accept returns or exchanges unless your order is damaged.